I spent some time using my favourite discovery tool – Zite – and have come across some articles which may be of interest:
Every librarian is a technologist
Authors call for ‘library in every school’ legislation
Design thinking and the new language of leadership
5 tips for effective UX leadership
Preparing for a different kind of disaster: the departure of the electronic resources librarian
The 6 worst (and best) phrases in customer service
I’d be interested to hear your thoughts on any of the above articles.
Kelly
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